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Tool helps report non-emergency issues
FROM STAFF REPORTS
The new app replaces the concord Mobile care app. This is for
nonemergency issues.
CITY OF CONCORD
The city of Concord is introducing a new way for residents to easily report non-emergency issues like potholes, street sign damage, streetlights that are out and more. The new Concord Click-2-Fix is a free online reporting tool that replaces the former Concord Mobile Care application.
With Concord Click-2-Fix, residents have a faster and more convenient way to report a problem. Previously, with Concord Mobile Care, residents were required to create a username and password and log in before reporting an issue. It was also primarily an app-based program that required users to download it to their phones. Now, with Click-2-Fix, residents simply go online from any device and can quickly and anonymously report a non-emergency issue. No more forgotten passwords and additional steps necessary to request assistance.
When developing the new Click-2-Fix tool, the city was also mindful to keep the features users liked about the old system, such as a map to pinpoint the exact location of the issue and the ability to upload images. After a resident submits a report through Concord Click-2-Fix, a ticket is automatically generated and routed to the appropriate city department to resolve and correct the problem. Users also have an option to share their information and receive a confirmation email along with a ticket number for easy tracking of their request.
The Concord Click-2-Fix reporting tool is available at ConcordNC.gov/Click2Fix. Anyone who previously downloaded the Concord Mobile Care app can delete it from their phones as it is no longer supported.
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CORRECTIONS
CORRECTIONS: The Independent Tribune wants to promptly correct any erroneous or inaccurate information published. Email corrections to Mark Plemmons at mplemmons@independenttribune.com.
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