Emergency assistance Artificial intelligence allows 911 operators to dispatch help faster TREVOR HUGHES USA Today Apr 21, 2026 Apr 21, 2026 0 1 of 3 Emergency communications dispatcher Morgan "Mo" Hartfield, 32, works on April 2 at the Denver 911 communication center. TREVOR HUGHES PHOTOS, USA TODAY Emergency communications dispatchers take calls April 2 at the Denver 911 communication center. Facebook Twitter WhatsApp SMS Email Print Copy article link Save TREVOR HUGHES USA Today Artificial intelligence plays an increasingly important role in helping 911 dispatchers speed police, firefighters and paramedics to emergencies.kAm%96 >@DE D@A9:DE:42E65 px DJDE6>D 42? =:DE6? 2?5 :?E6C24E H:E9 42==6CD[ :? D@>6 42D6D 92?5=:?8 ?@?6>6C86?4J 42==D H9:=6 DE2J:?8 2=6CE 7@C 2 C62= 4C:D:D] ~E96C px DJDE6>D 42? 2FE@>2E:42==J EC2?D=2E6 =2?8F286D E@ >2<6 DFC6 6G6CJ 42==6C 86ED E96 96=A E96J ?665 :>>65:2E6=J]k^AmkAm~?=J :? C2C6 4:C4F>DE2?46D 5@ E96 px DJDE6>D 5:C64E=J 2?DH6C h`` 42==Dj >@C6 @7E6?[ E96JVC6 FD65 E@ =:89E6? E96 9:89\AC6DDFC6 =@25 @? EC2:?65 5:DA2E496CD :? D9@CE\DE27765 @A6C2E:@?D 46?E6CD]k^Am kAm{@?8E:>6 A@=:46 C25:@ AC@G:56C |@E@C@=2 $@=FE:@?D @776CD px\2DD:DE65 5:DA2E49 D6CG:46D[ 2?5 pI@? @776CD px\A@H6C65 3@5J 42>6C2D E92E 42? AC@G:56 EC2?D=2E:@? D6CG:46D] s6?G6C h`` 46?E6C H@C<6CD D2J E96JVC6 6IA=@C:?8 D6G6C2= @AE:@?D]k^Am People are also reading… Soccer title caps Hickory Ridge's GMAC triple crown Friday Five: Celebrity spotted, Chick-fil-a opens and Rotary at the library Cabarrus seeks public input on possible 2026 school bond referendum Kannapolis Farmers Market opens Thursday Cabarrus deputies complete New Sergeants Course Seventeenth class of Levine Scholars to join UNC Charlotte No passport required: Explore the world from Downtown Concord Cabarrus Sheriff's Office nabs nearly 80 lbs. of meth in traffic stop Cabarrus County Sports Hall of Fame Wall to be unveiled Saturday Cabarrus Calendar Cabarrus Sheriff’s Office urges caution, clarity on e-bike laws Atrium Health, WakeMed propose partnership with $2 billion investment Cabarrus softball, baseball teams roll into the NCHSAA playoffs Google bringing warehousing operation to Kannapolis Big cuts on the table for Cabarrus Schools, county weighs in kAmQ(96? D@>6@?6 42==D h`` E96J 5@?VE H2?E E@ 6?5 WFAX @? 9@=5] qFE 9@H 5@ J@F 5@ E92E :? E9:D 52J 2?5 286nQ D2:5 $E6A96? z6??65J[ E96 h`` 4@@C5:?2E@C 7@C u=@C:52VD $F>E6C r@F?EJ[ H9:49 92?5=6D 23@FE g_[___ 42==D 2 J62C 2?5 FD6D 2 |@E@C@=2 px DJDE6> E@ EC2?D4C:36 2?5 DF>>2C:K6 6G6CJ :?4@>:?8 h`` 42==] %92E 2==@HD 5:DA2E496CD E@ D92C6 :?7@C>2E:@? :? ?62C C62= E:>6 H:E9 7:CDE C6DA@?56CD[ 96 D2:5]k^Am kAm%96 DJDE6> 2=D@ 42? 7=28 <6JH@C5D =:<6 Q42C5:24 2CC6DEQ @C QD9@@E:?8[Q 96 D2:5[ 2==@H:?8 5:DA2E49 @7 7:CDE C6DA@?56CD 6G6? H9:=6 2 h`` @A6C2E@C :D DE:== 4@==64E:?8 :?7@C>2E:@?]k^Am kAmkDA2? DEJ=6lQ7@?E\H6:89Ei3@=5QmrCFD9 @7 42==Dk^DA2?mk^AmkAmh`` @A6C2E@CD 2C6 E96 324<3@?6 @7 E96 &]$] 6>6C86?4J C6DA@?D6 ?6EH@C<[ 2?DH6C:?8 42==D 7@C 96=A[ E96? 5:DA2E49:?8 2?5 4@@C5:?2E:?8 A@=:46[ 7:C67:89E6CD[ $(p% E62>D[ >6?E2=\962=E9 4@F?D6=@CD 2?5 2?:>2=\4@?EC@= @77:46CD]k^Am kAmt249 J62C[ h`` @A6C2E@CD ?2E:@?H:56 2?DH6C 23@FE ac_ >:==:@? 42==D] ~7E6?[ E96J 2=D@ 2C6 C6DA@?D:3=6 7@C 2?DH6C:?8 ?@?6>6C86?4J 42==D] x? }6H *@C< r:EJ[ E92EVD E96 b`` =:?6[ H9:49 A6@A=6 42==65 >@C6 E92? `]b >:==:@? E:>6D :? |2C49 2=@?6] x? {@D p?86=6D[ :EVD gff\p$z\{p!s]k^AmkAm%9@D6 ?@?6>6C86?4J 42==D :?G@=G6 6G6CJE9:?8 7C@> A2C<:?8 AC@3=6>D E@ 32C<:?8 5@8D[ 7:C6H@C<D[ 76?56C\36?56CD 2?5 DE@=6? 3:<6D[ >:DD:?8 42ED 2?5 232?5@?65 42CD] r2==6CD C6BF6DE A@=:46 C6A@CED @C 2? 6IEC2 A2EC@= :? E96:C ?6:893@C9@@5] %96J 2D< 7@C 96=A :?DE2==:?8 42C D62ED @C 492?8:?8 D>@<6 56E64E@C 32EE6C:6D]k^Am kAmpFC6=:2?[ 2 4@>A2?J E92E @776CD px 2DD:DE2?46 E@ 5:DA2E496CD[ D6CG6D 23@FE `a >:==:@? p>6C:42?D 52:=J] xE 7@F?5 ecT @7 2== 42==D E@ 5:DA2E49 46?E6CD 2C6 ?@E 24EF2= 6>6C86?4:6D[ 2?5 f_T @7 E9@D6 ?@?6>6C86?4J 42==D 42? 36 92?5=65 3J px H:E9@FE 9F>2? A2CE:4:A2E:@?]k^Am kAm|2I z66?2?[ rt~ 2?5 4@\7@F?56C @7 pFC6=:2?[ D2:5 6>6C86?4J 5:DA2E496CD 2C6 6IA64E65 E@ 92?5=6 42==D 23@FE 32C<:?8 5@8D @C 3C@<6? H2E6C =:?6D H9:=6 DE2?5:?8 3J E@ C6DA@?5 E@ 2 A@=:46 D9@@E:?8 @C 2 E6CC@C:DE 2EE24<] $H:E49:?8 36EH66? C@FE:?6 42==D 2?5 6>6C86?4:6D :D 6I92FDE:?8[ 96 D2:5]k^Am kAmqFC?@FE :D 4@>>@? 2>@?8 5:DA2E496CD] p a_ab DEF5J 3J E96 x?E6C?2E:@?2= p4256>:6D @7 t>6C86?4J s:DA2E49 7@F?5 2 adT G242?4J C2E6 :? 5:DA2E49 46?E6CD ?2E:@?H:56[ 2?5 z66?2? D2:5 g_T @7 ?6H 5:DA2E496CD BF:E H:E9:? EH@ J62CD]k^AmkAmQ(6 ECJ E@ 2AAC@249 E9:D 2D[ V9@H 42? H6 96=A E96> DA6?5 >@C6 E:>6 @? E9@D6 6>6C86?4J 42==DnVQ 96 D2:5] Qq642FD6 J@F 32D:42==J EC2:? J@FC h`` @A6C2E@CD E@ 36 }2GJ $tp{D 2?5 E96J DA6?5 f_T @7 E96:C E:>6 36:?8 >2== 4@AD]Qk^Am kAmkDA2? DEJ=6lQ7@?E\H6:89Ei3@=5Qm%C:28:?8 C6A@CEDk^DA2?mk^Am kAmpE E96 }2E:@?2= t>6C86?4J }F>36C pDD@4:2E:@?[ DE277 >6>36CD <66A 2 4=@D6 6J6 @? 9@H 5:DA2E49 46?E6CD FD6 px 2?5 9@H E96 AF3=:4 C6DA@?5D[ 8:G6? AF3=:4:EJ 2C@F?5 px DJDE6>D 3=2>65 7@C :?6IA=:423=J AC@G:5:?8 :?4@CC64E :?7@C>2E:@?] r@DE :D 2?@E96C 724E@C]k^AmkAmpAC:= w6:?K6[ }t}pVD G:46 AC6D:56?E 7@C @A6C2E:@?D 2?5 DE2?52C5D[ D2:5 :E C6>2:?D :>A@CE2?E E92E D@>6@?6 42==:?8 h`` E@ C6A@CE 2? 6>6C86?4J 962CD 2 9F>2? G@:46 E92E :D C62DDFC:?8[ 4@>A6E6?E[ 6>A2E96E:4] Q!6@A=6 E@ H2?E E@ E2=< E@ 2?@E96C A6CD@?[Q D96 D2:5]k^AmkAm$96 D2:5 D@>6 5:DA2E49 46?E6CD 6IA6C:>6?E H:E9 FD:?8 px DJDE6>D E@ EC:286 h`` 42==D H96? E96C6VD 2 D:8?:7:42?E AF3=:4 6G6?E[ =:<6 2 >2;@C 4C2D9 @? 2 3FDJ :?E6CDE2E6 @C 2 H:=57:C6] &?56C E9@D6 4:C4F>DE2?46D[ h`` @A6C2E@CD ?665 E@ 7@4FD @? 5:DA2E49:?8 6>6C86?4J D6CG:46D 3FE @7E6? 6?5 FA 2?DH6C:?8 9F?5C65D @7 :56?E:42= h`` 42==D]k^Am kAm&D:?8 px[ 2 5:DA2E49 46?E6C 4@F=5 E6>A@C2C:=J 92G6 2 4@>AFE6C 2?DH6C 2== h`` 42==D 7C@> E92E DA64:7:4 2C62 2?5 2D< E96 42==6CD :7 E96JVC6 D:>A=J C6A@CE:?8 E92E 4C2D9 @C 7:C6[ H96E96C E96J 92G6 <?@H=6586 7:CDE C6DA@?56CD ?665 E@ <?@H @C :7 E96J 92G6 2 5:776C6?E 6>6C86?4J[ w6:?K6 D2:5]k^AmkAmQ(96? A6@A=6 5@?VE <?@H H92E E@ 5@[ E96J 42== =2H 6?7@C46>6?E 2?5 h``[Q D96 D2:5] Q%96D6 5:DA2E49 46?E6CD 2C6 C62==J C6D@FC46 >2?286CD]Qk^AmkAmpE 2 5:DA2E49 46?E6C 9:D 4@>A2?J 2DD:DED[ z66?2? D2:5[ 23@FE e__ A6@A=6 42==65 2 ?@?6>6C86?4J =:?6 H:E9:? 2 EH@\9@FC A6C:@5 E@ C6A@CE 2 C646?E A@H6C @FE286]k^Am kAm~?6 A6CD@? D@F89E 96=A 3642FD6 2 =:76D2G:?8 >65:42= 56G:46 E96J 56A6?565 @? DE@AA65 H@C<:?8] z66?2? D2:5 E96 px DJDE6> C64@8?:K65 E92E A6CD@? ?66565 >@C6 :>>65:2E6 96=A 2?5 4@??64E65 E96> H:E9 2 h`` @A6C2E@C]k^Am 0 Comments Be the first to know Get local news delivered to your inbox! Sign up! * I understand and agree that registration on or use of this site constitutes agreement to its user agreement and privacy policy. Related to this story Most Popular Soccer title caps Hickory Ridge's GMAC triple crown Hickory Ridge topped Cox Mill 3-0 to take the GMAC soccer title. It caps a week in which the Bulls also won the conference softball and baseba… Friday Five: Celebrity spotted, Chick-fil-a opens and Rotary at the library Mark Plemmons' Friday Five includes: Rotary Day at the Afton Ridge Library; the new Chick-fil-A on Copperfield is open; Super Bowl Champion J… Cabarrus seeks public input on possible 2026 school bond referendum Cabarrus County officials are asking residents — including members of the business community — to weigh in on a potential 2026 General Obligat… Kannapolis Farmers Market opens Thursday The Kannapolis Farmers Market will open for the 2026 season this Thursday, May 7. The market will be held every Thursday, 4-7 p.m. at the corn… Cabarrus deputies complete New Sergeants Course The Cabarrus County Sheriff’s Office recognized the following officers who successfully completed the weeklong in-house New Sergeants Course."…
Soccer title caps Hickory Ridge's GMAC triple crown Hickory Ridge topped Cox Mill 3-0 to take the GMAC soccer title. It caps a week in which the Bulls also won the conference softball and baseba…
Friday Five: Celebrity spotted, Chick-fil-a opens and Rotary at the library Mark Plemmons' Friday Five includes:Â Rotary Day at the Afton Ridge Library; the new Chick-fil-A on Copperfield is open; Super Bowl Champion J…
Cabarrus seeks public input on possible 2026 school bond referendum Cabarrus County officials are asking residents — including members of the business community — to weigh in on a potential 2026 General Obligat…
Kannapolis Farmers Market opens Thursday The Kannapolis Farmers Market will open for the 2026 season this Thursday, May 7. The market will be held every Thursday, 4-7 p.m. at the corn…
Cabarrus deputies complete New Sergeants Course The Cabarrus County Sheriff’s Office recognized the following officers who successfully completed the weeklong in-house New Sergeants Course."…
