Enterprise automation: What it is and how to get started

k9bmkDEC@?8mt?E6CAC:D6 2FE@>2E:@?i (92E :E :D 2?5 9@H E@ 86E DE2CE65k^DEC@?8mk^9bm

kAm*@FC E62> ?665D E@ >@G6 72DE] *@FVC6 =2F?49:?8 42>A2:8?D[ 4=@D:?8 562=D[ @?3@2C5:?8 4FDE@>6CD—2?5 ECJ:?8 E@ <66A FA H:E9 6G6CJE9:?8 :? 36EH66?] qFE 2D J@FC 3FD:?6DD 8C@HD[ D@ 5@6D E96 4@>A=6I:EJ] $F556?=J[ 6G6CJ AC@46DD 92D 2 9F?5C65 DE6AD[ 7:G6 E@@=D[ 2?5 2 5@K6? A6@A=6 :?G@=G65] %9:?8D D=@H 5@H?] s2E2 86ED D:=@65] p?5 2FE@>2E:@?—E96 E9:?8 E92E H2D DFAA@D65 E@ >2<6 =:76 62D:6C—DE2CED E@ 766= :>A@DD:3=6 E@ D42=6]k^Am

kAm%96 DE2<6D 2C6 9:896DE 7@C 6?E6CAC:D6 E62>Di *@F ?665 E@ >@G6 BF:4<=J 3FE ?@E 2E E96 6IA6?D6 @7 D64FC:EJ] *@F H2?E E@ 6>A@H6C E62>D E@ 2FE@>2E6 E96:C H@C< 3FE ?@E @A6? FA 2 E2?8=6 @7 A6C>:DD:@?D 2?5 D925@H x%] p?5 J@F H2?E E@ 3F:=5 H@C<7=@HD E92E D42=6 24C@DD 56A2CE>6?ED H:E9@FE 4C62E:?8 >@C6 H@C< 7@C E96 7@=<D >2:?E2:?:?8 E96>]k^Am

kAm%96 C:89E 2FE@>2E:@? 42? 4=62C 3@EE=6?64<D[ 2=:8? E62>D[ 2?5 96=A J@F D42=6 H:E9@FE 3FC?:?8 @FE J@FC A6@A=6]k^Am

kAmx? E9:D 8F:56[ k2 9C67lQ9EEADi^^K2A:6C]4@>Qm+2A:6Ck^2m H:== 3C62< 5@H? H92E 6?E6CAC:D6 2FE@>2E:@? C62==J >62?D[ E96 492==6?86D E92E >2<6 :E 92C56C E92? :E D9@F=5 36[ 2?5 9@H =2C86 @C82?:K2E:@?D 2C6 FD:?8 :E E@ H@C< 72DE6C H:E9 4@?EC@= 2?5 4@?7:56?46]k^Am

k9bm(92E :D 6?E6CAC:D6 2FE@>2E:@?nk^9bm

kAmt?E6CAC:D6 2FE@>2E:@? :D E96 AC24E:46 @7 FD:?8 E649?@=@8J E@ 4@??64E AC@46DD6D 2?5 D@7EH2C6 24C@DD =2C86[ 4@>A=6I @C82?:K2E:@?D] pE :ED D:>A=6DE[ :E >62?D C6A=24:?8 >2?F2= E2D<D—=:<6 FA52E:?8 2 k2 9C67lQ9EEADi^^K2A:6C]4@>^3=@8^36DE\4C>\2AA^Qmr#|k^2m @C C@FE:?8 2? :?G@:46—H:E9 2FE@>2E65 H@C<7=@HD] qFE 2E D42=6[ :EVD >@C6 E92? ;FDE D92G:?8 D64@?5D @77 @7 2 C6A62E23=6 H@C<7=@H] xEVD 23@FE 96=A:?8 6?E:C6 E62>D >@G6 72DE6C[ >2<6 36EE6C 564:D:@?D[ 2?5 DE2J 2=:8?65 24C@DD E@@=D 2?5 56A2CE>6?ED]k^Am

kAm%9:?< @7 :E =:<6 2 ?6CG@FD DJDE6> 7@C J@FC 3FD:?6DD] x?DE625 @7 C6=J:?8 @? A6@A=6 E@ A2DD :?7@C>2E:@? 7C@> @?6 E62> E@ 2?@E96C—@C 4@AJ\A2DE6 52E2 36EH66? 5:D4@??64E65 A=2E7@C>D—2FE@>2E:@? >2<6D DFC6 E96 C:89E 24E:@?D 92AA6? 2FE@>2E:42==J[ 369:?5 E96 D46?6D] u@C 6I2>A=6[ >2J36 J@F H2?E E@ EC:886C k2 9C67lQ9EEADi^^K2A:6C]4@>^3=@8^2FE@>2E6\6>A=@J66\@?3@2C5:?8\@773@2C5:?8^Qm@?3@2C5:?8 H@C<7=@HDk^2m 7@C ?6H 9:C6D[ @C DJ?4 =625 52E2 24C@DD >2C<6E:?8 2?5 D2=6D E@@=D] *@F >:89E 6G6? 3F:=5 2? 2FE@>2E65 DJDE6> 7@C @C496DEC2E:?8 2AAC@G2=D 24C@DD 56A2CE>6?ED]k^Am

kAmt?E6CAC:D6 2FE@>2E:@? 96=AD E62>D DE2J :? 7=@H H:E9@FE D24C:7:4:?8 4@?EC@=]k^Am

k9bmr92==6?86D @7 2FE@>2E:?8 7@C 6?E6CAC:D6k^9bm

kAmpE >2?J 4@>A2?:6D[ :E 766=D =:<6 6G6CJ E62> 92D :ED @H? D6A2C2E6 4@==64E:@? @7 72G@C:E6 E@@=D] p?5 :? =2C86 @C82?:K2E:@?D[ E62>D >2J 36 4@>A=6E6=J =@DE H:E9@FE E96 23:=:EJ E@ FD6 2FE@>2E:@? E@ 4@??64E 2?5 DEC62>=:?6 @FC AC@46DD6D 24C@DD 56A2CE>6?ED]k^Am

kAmqFE H:E9@FE 2 DEC@?8 2FE@>2E:@? A@=:4J[ 2 9:89 ?F>36C @7 E62>D 2?5 E@@=D 42? 2=D@ 4C62E6 2 C@253=@4< E@ 6?E6CAC:D6 2FE@>2E:@? E92E D>2==6C @C82?:K2E:@?D 5@?VE 92G6 E@ H@CCJ 23@FE] u@C 6I2>A=6ik^Am

kF=mk=:mkDEC@?8m$64FC:EJk^DEC@?8m] %62>D H2?E E@ >@G6 72DE[ 3FE E96J 2=D@ ?665 8F2C5C2:=D E@ <66A D6?D:E:G6 52E2 7C@> 36:?8 6IA@D65 @C >:DFD65] %92E >62?D 2FE@>2E:@? E@@=D ?665 E@ >66E 6?E6CAC:D6\8C256 D64FC:EJ DE2?52C5D k6>m2?5k^6>m @776C EC2?DA2C6?4J :?E@ 9@H px :D 36:?8 FD65]k^=:mk=:mkDEC@?8mp446DD 2?5 A6C>:DD:@?Dk^DEC@?8m] v:G6 FD6CD E@@ >F49 2446DD[ 2?5 J@F C:D< 6CC@CD @C D64FC:EJ :DDF6D] %@@ =:EE=6[ 2?5 2FE@>2E:@? EFC?D :?E@ 2 3@EE=6?64< :?DE625 @7 2 D@=FE:@?] t?E6CAC:D6D ?665 7:?6\8C2:?65 4@?EC@= @G6C H9@ 42? G:6H[ 65:E[ @C EC:886C 2FE@>2E:@?D—:562==J H:E9@FE 4C62E:?8 >@C6 H@C< 7@C x%]k^=:mk=:mkDEC@?8m%96 D966C DAC2H= @7 E@@=D]k^DEC@?8m s:776C6?E E62>D FD6 5:776C6?E E649 DE24<D[ 2?5 86EE:?8 E9@D6 E@@=D E@ E2=< E@ 6249 @E96C :D?VE 2=H2JD DEC2:89E7@CH2C5] p D2=6D E62> >:89E =:G6 :? wF3$A@E[ H9:=6 4FDE@>6C DF446DD CF?D :? +6?56D<] x7 J@FC 2FE@>2E:@? A=2E7@C> 5@6D?VE :?E68C2E6 3C@25=J—@C ?665D E@@ >F49 56G H@C< E@ DE:E49 E9:?8D E@86E96C—:EVD 92C5 E@ D42=6 2FE@>2E:@? 24C@DD E96 @C82?:K2E:@?]k^=:mk=:mkDEC@?8mpAAC@G2= 3@EE=6?64<Dk^DEC@?8m] tG6? D:>A=6 2FE@>2E:@?D >:89E ?665 3FJ\:? 7C@> x%[ =682=[ D64FC:EJ[ 2?5 56A2CE>6?E 9625D] p?5 3642FD6 AC:@C:E:6D G2CJ 24C@DD E62>D[ :EVD 62DJ 7@C 2FE@>2E:@?D E@ 86E DEF4< :? C6G:6H AFC82E@CJ 367@C6 E96J 6G6C =2F?49]k^=:mk^F=m

k9bmw@H E@ <?@H :7 J@FC 3FD:?6DD :D C625J 7@C 6?E6CAC:D6 AC@46DD 2FE@>2E:@?k^9bm

kAm%96C6VD ?@ A6C764E 4964<=:DE[ 3FE 2 76H D:8?2=D 42? 96=A J@F <?@H H96? :EVD E:>6 E@ :?G6DE :? 6?E6CAC:D6 2FE@>2E:@?]k^Am

kAmx7 J@FC E62>D 2C6 DA6?5:?8 9@FCD 6249 H66< @? >2?F2=[ C6A62E23=6 E2D<D—@C :7 AC@46DD6D C@FE:?6=J 3C62< 5@H? H96? 92?5@77D 92AA6? 36EH66? 56A2CE>6?ED—J@FVC6 AC@323=J C625J] *@F >:89E 2=D@ ?@E:46 C:D:?8 AC6DDFC6 E@ >@G6 72DE6C H:E9@FE :?4C62D:?8 96254@F?E[ @C 2 ?665 E@ 46?EC2=:K6 G:D:3:=:EJ :?E@ H@C<7=@HD 92AA6?:?8 24C@DD D:=@65 E@@=D]k^Am

kAmp?@E96C >2;@C D:8? :D :7 J@FVC6 2=C625J 2FE@>2E:?8[ 3FE :EVD 92AA6?:?8 :? A@4<6ED] |2J36 >2C<6E:?8 92D 2 76H 2FE@>2E:@? CF=6D D6E FA :?D:56 k2 9C67lQ9EEADi^^K2A:6C]4@>^3=@8^D2=6D7@C46\AC@5F4ED^Qm$2=6D7@C46k^2m[ 2?5 x% 92D 3F:=E D@>6 D4C:AED[ 3FE E96C6VD ?@ DE2?52C5[ D64FC6 H2J E@ D42=6 2FE@>2E:@? 24C@DD E96 4@>A2?J] %92EVD FDF2==J E96 >@>6?E H96? :?G6DE:?8 :? 6?E6CAC:D6 2FE@>2E:@? A2JD @77—?@E ;FDE E@ DFAA@CE >@C6 2FE@>2E:@?[ 3FE E@ 5@ :E H:E9 8@G6C?2?46[ C6=:23:=:EJ[ 2?5 D42=23:=:EJ]k^Am

k9bm%JA6D @7 6?E6CAC:D6 2FE@>2E:@?k^9bm

kAmt?E6CAC:D6 2FE@>2E:@? :D?VE @?6\D:K6\7:ED\2==] xE DA2?D 6G6CJE9:?8 7C@> 2FE@>2E:?8 :?E6C?2= E62> E2D<D E@ @C496DEC2E:?8 4@>A=6I[ 4C@DD\7F?4E:@?2= H@C<7=@HD]k^Am

kAm(96? =@@<:?8 7@C :?7@C>2E:@? @? 6?E6CAC:D6 2FE@>2E:@? EJA6D[ J@F >2J 4@>6 24C@DD E6C>D =:<6 3FD:?6DD AC@46DD 2FE@>2E:@? Wq!pX[ C@3@E:4 AC@46DD 2FE@>2E:@? W#!pX[ 2?5 :?E6==:86?E 2FE@>2E:@?—6DA64:2==J :? 2?2=JDE C6A@CED @C G6?5@C >2E6C:2=D] w6C6VD 2 BF:4< AC:>6C E@ 96=A EC2?D=2E6]k^Am

k7:8FC6mk:>8 DC4lQ9EEADi^^:>286D]DE24<6C]4@>^H^`ag_^:>286D^DE@C:6D^a_ad^_h^_c^K2A:6C\6?E6CAC:D6\2FE@>2E:@?\`]A?8Q 2=ElQ%23=6 =:DE:?8 2FE@>2E:@? EJA6D 2?5 H92E 6249 >62?D]Q DEJ=6lQH:5E9i `__TQ ^mk7:842AE:@?m+2A:6Ck^7:842AE:@?mk^7:8FC6m

kAm(9:=6 E9@D6 E6C>D 2C6 96=A7F=[ E96J C676C >@C6 E@ E96 E649?@=@8:6D A@H6C:?8 2FE@>2E:@?[ C2E96C E92? H9@ FD6D :E @C H92E :EVD 7@C] %96J 2=D@ 2C6?VE 6I4=FD:G6 E@ 6?E6CAC:D6\=6G6= 2FE@>2E:@?]k^Am

kAmx?DE625 @7 5:G:5:?8 6?E6CAC:D6 2FE@>2E:@? :?E@ E9@D6 42E68@C:6D[ 2 A6@A=6\7:CDE 7C2>:?8 :D FD65 96C6—3642FD6 2FE@>2E:@? :D @?=J G2=F23=6 :7 :E 24EF2==J 96=AD E62>D H@C< 36EE6C] w6C6 2C6 2 76H 4@>>@? 2AAC@2496D E@ 6?E6CAC:D6 2FE@>2E:@? W6249 @7 H9:49 >:89E FD6 2 >:I @7 q!p[ #!p[ :?E68C2E:@?D[ CF=6\32D65 2FE@>2E:@?[ 2?5 pxX]k^Am

k9bm`] s6A2CE>6?E2= 2FE@>2E:@?k^9bm

kAm%96D6 2C6 2FE@>2E:@?D E92E DEC62>=:?6 H@C<7=@HD k6>mH:E9:?k^6>m 2 D:?8=6 E62> @C 7F?4E:@?] u@C 6I2>A=6[ k2 9C67lQ9EEADi^^K2A:6C]4@>^3=@8^9F>2?\C6D@FC46D\2FE@>2E:@?^Qm9F>2? C6D@FC46Dk^2m E62>D >:89E 2FE@>2E6 6>A=@J66 @?3@2C5:?8 E2D<D =:<6 4C62E:?8 244@F?ED 2?5 AC@G:D:@?:?8 E@@=D] k2 9C67lQ9EEADi^^K2A:6C]4@>^3=@8^244@F?E:?8\2FE@>2E:@?^Qmu:?2?46k^2m >:89E 3F:=5 2FE@>2E:@?D 7@C C64FCC:?8 2AAC@G2=D @C >@?E9=J C6A@CE:?8] k2 9C67lQ9EEADi^^K2A:6C]4@>^3=@8^>2C<6E:?8\2FE@>2E:@?\FD6\42D6D^Qm|2C<6E:?8k^2m >:89E FD6 2FE@>2E:@? E@ C@FE6 :?3@F?5 =625D @C A6CD@?2=:K6 42>A2:8? @FEC6249]k^Am

kAm%96 <6J 96C6 :D E92E E96 2FE@>2E:@? D6CG6D @?6 56A2CE>6?EVD AC@46DD6D—3FE :E DE:== ?665D E@ >66E 6?E6CAC:D6 DE2?52C5D 2C@F?5 D64FC:EJ[ G:D:3:=:EJ[ 2?5 2446DD]k^Am

k9bma] rC@DD\7F?4E:@?2= H@C<7=@H 2FE@>2E:@?k^9bm

kAm|2?J 6?E6CAC:D6 AC@46DD6D 5@?VE DE2J ?62E=J :?D:56 @?6 E62>] p ?6H 4FDE@>6C 562=[ 7@C 6I2>A=6[ >:89E C6BF:C6 92?5@77D 36EH66? $2=6D[ {682=[ u:?2?46[ 2?5 rFDE@>6C $F446DD] pFE@>2E:?8 E96D6 <:?5D @7 6?5\E@\6?5 H@C<7=@HD C65F46D E96 C:D< @7 5C@AA65 32==D[ :>AC@G6D DA665[ 2?5 <66AD 6G6CJ@?6 2=:8?65 24C@DD 56A2CE>6?ED]k^Am

k9bmb] x%\ 2?5 @AD\=65 6?E6CAC:D6 2FE@>2E:@?k^9bm

kAmt?E6CAC:D6 x% 2?5 3FD:?6DD @A6C2E:@?D E62>D @7E6? 3F:=5 2FE@>2E:@?D E@ DFAA@CE @E96C 56A2CE>6?ED] %96D6 >:89E :?4=F56 :?E6C?2= E:4<6E C@FE:?8[ k2 9C67lQ9EEADi^^K2A:6C]4@>^3=@8^DJDE6>D\>2?286>6?E^QmDJDE6> >@?:E@C:?8k^2m[ @C k2 9C67lQ9EEADi^^K2A:6C]4@>^3=@8^2FE@>2E65\AC@G:D:@?:?8^QmFD6C AC@G:D:@?:?8 2?5 56AC@G:D:@?:?8k^2m] &?=:<6 56A2CE>6?E2= 2FE@>2E:@?D[ E96D6 2C6 FDF2==J 3F:=E H:E9 D42=23:=:EJ 2?5 8@G6C?2?46 2E E96 7@C67C@?E—2?5 @7E6? :?G@=G6 >@C6 E649?:42= A=2E7@C>D @C 4FDE@> D4C:AE:?8]k^Am

kAmpD >@C6 E62>D 25@AE 2FE@>2E:@?[ x% H:== A=2J 2 >@C6 46?EC2= C@=6 :? G6EE:?8 E@@=D[ >2?28:?8 2446DD[ 2?5 3F:=5:?8 WD64FC6X D6=7\D6CG6 2FE@>2E:@?] qFE E96 36DE 6?E6CAC:D6 2FE@>2E:@? E@@=D 2==@H 2?J@?6 2E E96 @C82?:K2E:@? E@ 3F:=5 7@C E96>D6=G6D[ E@@]k^Am

k9bmc] px\2DD:DE65 6?E6CAC:D6 2FE@>2E:@?k^9bm

kAm$A6?5 2?J E:>6 @?=:?6 2?5 J@F >:89E E9:?< px :D ;FDE 23@FE 86?6C2E:?8 2H<H2C5 9625D9@ED @C C@3@E:4 3=@8 :?EC@D] qFE :? AC24E:46[ :EVD 364@>6 2 A@H6C7F= =2J6C 7@C 3FD:?6DD AC@46DD 2FE@>2E:@?—6DA64:2==J 2E E96 6?E6CAC:D6 =6G6=]k^Am

kAm*@F 42? 255 px E@ J@FC H@C<7=@HD E@ 5@ E9:?8D =:<6 DF>>2C:K6 =@?8 $=24< E9C625D[ 6IEC24E <6J 52E2 7C@> 4@?EC24ED[ @C k2 9C67lQ9EEADi^^K2A:6C]4@>^3=@8^2FE@>2E6\:E\>2?286>6?E^Qm42E68@C:K6 DFAA@CE E:4<6EDk^2m 3J E@?6 @C FC86?4J] xE 42? C6HC:E6 >6DDJ :?AFE :?E@ 4=62? r#| C64@C5D[ 4@?G6CE 42== EC2?D4C:AED :?E@ 7@==@H\FA 6>2:=D[ @C EC2?D=2E6 C6BF6DED 7C@> >F=E:A=6 =2?8F286D—2== H:E9@FE 9F>2? :?E6CG6?E:@?]k^Am

kAm#F=6D\32D65 H@C<7=@HD 2C6 DE:== 4C:E:42= W2?5 @7E6? >@C6 C6=:23=6 7@C C6A62E23=6 AC@46DD6DX[ 3FE px >2<6D :E A@DD:3=6 E@ 2FE@>2E6 >@C6 2>3:8F@FD @C DF3;64E:G6 E2D<D] xE 42? :?E6CAC6E :?E6?E[ 86?6C2E6 4@?E6?E[ 2?5 92?5=6 6586 42D6D E92E FD65 E@ C6BF:C6 >2?F2= C6G:6H]k^Am

kAmxE 42? 6G6? 96=A 564:56 H92E H@C<7=@H E@ EC:886C ?6IE[ H9:49 >62?D J@F 42? FD6 px E@ 255 :?E6==:86?46 E@ AC6G:@FD=J DE2E:4 2FE@>2E:@?D] (:E9 k2 9C67lQ9EEADi^^K2A:6C]4@>^3=@8^2:\@C496DEC2E:@?^Qmpx @C496DEC2E:@?k^2m[ px 42? 6G2=F2E6 2 C6BF6DE[ 56E6C>:?6 E96 2AAC@AC:2E6 ?6IE DE6A[ 2?5 EC:886C E96 C:89E 2FE@>2E:@?—?@ AC6\D6E EC:886C C6BF:C65] x?DE625 @7 3F:=5:?8 DE2E:4 A2E9D 7@C 6G6CJ D46?2C:@[ J@F 42? C6=J @? k2 9C67lQ9EEADi^^K2A:6C]4@>^3=@8^2:\286?E^Qmpx 286?EDk^2m E@ 5J?2>:42==J C@FE6 H@C< 32D65 @? C62=\E:>6 4@?E6IE]k^Am

k9bmw@H E@ 49@@D6 2? 6?E6CAC:D6 2FE@>2E:@? A=2E7@C>k^9bm

kAm~?46 J@FVG6 :56?E:7:65 E96 AC@46DD6D J@F H2?E E@ 2FE@>2E6[ E96 ?6IE DE6A :D 49@@D:?8 2 A=2E7@C> E92E 42? DFAA@CE J@FC 8@2=D—6DA64:2==J 2D J@FC 3FD:?6DD 8C@HD] }@ >2EE6C H92E A2CE @7 J@FC 3FD:?6DD J@FVC6 2FE@>2E:?8[ E96 A=2E7@C> J@F 49@@D6 D9@F=5 36 A@H6C7F=[ 7=6I:3=6[ 2?5 D42=23=6]k^Am

kAm%9@C@F89=J 6G2=F2E6 2== @7 J@FC @AE:@?D 367@C6 >2<:?8 2? :?7@C>65 564:D:@?] w6C6VD H92E E@ 4@?D:56C]k^Am

k7:8FC6mk:>8 DC4lQ9EEADi^^:>286D]DE24<6C]4@>^H^`ag_^:>286D^DE@C:6D^a_ad^_h^_c^K2A:6C\6?E6CAC:D6\2FE@>2E:@?\a];A68Q 2=ElQx?7@8C2A9:4 @? 6?E6CAC:D6 2FE@>2E:@? 2?5 H92E E@ =@@< 7@C :? 2 A=2E7@C>]Q DEJ=6lQH:5E9i `__TQ ^mk7:842AE:@?m+2A:6Ck^7:842AE:@?mk^7:8FC6m

k9bmk3C ^mz?@H J@FC 2FE@>2E:@? ?665Dk^9bm

kAm$E2CE 3J >2AA:?8 @FE J@FC 4FCC6?E H@C<7=@HD] (96C6 5@ 3@EE=6?64<D 92AA6?n (92EVD DE:== 36:?8 5@?6 >2?F2==J E92E D9@F=5?VE 36n %96? :>28:?6 J@FC :562= DE2E6i r@F=5 =625D 36 6?C:4965 2?5 C@FE65 2FE@>2E:42==Jn r@F=5 4FDE@>6C E:4<6ED 36 42E68@C:K65 H:E9 pxnk^Am

kAm|2<6 2 =:DE @7 E96 E@@=D J@F FD6 E@52J[ 2=@?8 H:E9 2?J J@F 6IA64E E@ 255 D@@?] %96 36DE 2FE@>2E:@? A=2E7@C> H:== :?E68C2E6 D62>=6DD=J H:E9 J@FC 6I:DE:?8 DE24< 2?5 DFAA@CE ?:496 E@@=D[ ?@E ;FDE E96 FDF2= DFDA64ED]k^Am

kAmp=D@[ E2<6 DE@4< @7 J@FC H@C<7=@HDV 4@>A=6I:EJ] $@>6 A=2E7@C>D 92?5=6 32D:4 EC:886C\24E:@? 2FE@>2E:@?D ;FDE 7:?6[ 3FE :7 J@FC AC@46DD6D :?G@=G6 3C2?49:?8 =@8:4[ >F=E:A=6 2AAD[ @C 4FDE@> 4@56[ J@FV== H2?E D@>6E9:?8 >@C6 25G2?465]k^Am

k9bm%9:?< =@?8\E6C>i $42=23:=:EJ >2EE6CDk^9bm

kAmt?E6CAC:D6 2FE@>2E:@? :D?VE 2 @?6\E:>6 AC@;64E—:EVD 2? @?8@:?8 :?G6DE>6?E] r9@@D6 2 A=2E7@C> E92E 8C@HD H:E9 J@F[ ?@E @?6 J@FV== @FE8C@H :? 2 J62C]k^Am

kAmw6C6 2C6 D@>6 BF6DE:@?D E@ 2D<ik^Am

kF=mk=:mr2? E62>D 24C@DD E96 @C82?:K2E:@? 3F:=5 2?5 D92C6 2FE@>2E:@?D D64FC6=Jnk^=:mk=:mpC6 E96C6 6?E6CAC:D6\8C256 762EFC6D =:<6 $$~[ A6C>:DD:@?D 4@?EC@=D[ 2?5 2F5:E =@8Dnk^=:mk=:m(:== AC:4:?8 D42=6 DFDE2:?23=J 2D FD286 :?4C62D6Dnk^=:mk=:ms@6D E96 A=2E7@C> DFAA@CE J@FC 4FCC6?E E@@=D 2?5 2?J 7FEFC6 255:E:@?Dnk^=:mk^F=m

kAm*@F >:89E 2=D@ H2?E E@ 4@?D:56C H96E96C E96 A=2E7@C> @776CD E@@=D 36J@?5 H@C<7=@H 2FE@>2E:@?]k^Am

k9bm|FDE\92G6 762EFC6D E@ =@@< 7@Ck^9bm

kAmtG6CJ 3FD:?6DD :D 5:776C6?E[ 3FE 2 76H 762EFC6D 2C6 6DA64:2==J G2=F23=6 2E E96 6?E6CAC:D6 =6G6=ik^Am

kF=mk=:mkDEC@?8mt2D6 @7 FD6ik^DEC@?8m p ?@\4@56[ :?EF:E:G6 :?E6C7246 >62?D >@C6 E62>D 42? 2FE@>2E6 :?56A6?56?E=J]k^=:mk=:mkDEC@?8mpx 42A23:=:E:6Dik^DEC@?8m {@@< 7@C A=2E7@C>D E92E :?E68C2E6 H:E9 px E@@=D @C @776C 3F:=E\:? px 762EFC6D =:<6 DF>>2C:K2E:@? 2?5 D>2CE EC:286]k^=:mk=:mkDEC@?8mqF:=E\:? FE:=:E:6Dik^DEC@?8m %@@=D =:<6 7:=E6CD[ 7@C>2EE6CD[ 2?5 D4965F=6CD 42? D2G6 E:>6 2?5 C65F46 E96 ?665 7@C 4FDE@> D4C:AED]k^=:mk=:mkDEC@?8m$64FC:EJ 2?5 4@>A=:2?46ik^DEC@?8m t?E6CAC:D6\8C256 D64FC:EJ 762EFC6D =:<6 $$~[ C@=6\32D65 A6C>:DD:@?D[ 2?5 $~ra^vs!#^rr!p 4@>A=:2?46 D9@F=5 36 ?@??68@E:23=6]k^=:mk=:mkDEC@?8m$FAA@CEik^DEC@?8m {@@< 7@C DEC@?8 5@4F>6?E2E:@?[ 96=A7F= px 2DD:DE2?ED[ 2?5 2446DD E@ C62= 9F>2? DFAA@CE H96? J@F ?665 :E]k^=:mk^F=m

kAmk2 9C67lQ9EEADi^^K2A:6C]4@>^3=@8^6?E6CAC:D6\2FE@>2E:@?^Qmk6>m%9:D DE@CJk^6>mk^2m k6>mH2D AC@5F465 3Jk^6>m k2 9C67lQ9EEADi^^K2A:6C]4@>Qmk6>m+2A:6Ck^6>mk^2m k6>m2?5 C6G:6H65 2?5 5:DEC:3FE65 3Jk^6>m k2 9C67lQ9EEADi^^9F3D]=2^"_b<=8$#_Q C6=lQ?@7@==@HQmk6>m$E24<6Ck^6>mk^2m]k^Am